Abstract

The aim of this article is to contribute to the literature by identifying and analyzing possible combinations between critical knowledge management processes (absorptive capacity, knowledge transfer and knowledge application), which will result in the creation of superior customer value. The main research question this work addresses is: given that customers are demanding each day a greater value, how can organizations create more value to customers from their knowledge management processes and the combination of them? We propose that the combination of the three knowledge management processes builds a dynamic or higher-order capability that results in the creation of superior value for customers.

Abstract

This paper is a reflection on the nature of scientific knowledge production. Being a human process, its characteristics are particularly complex and difficult to establish with standard procedures. Despite the differences between disciplines, the research processes always includes the common application of the scientific method to obtain results in the form of data and publications. In this article the life cycle model of research objects is reviewed. To be understood, data need to be contextualized, something that is difficult if the necessary information is not added at the time they are produced. Electronic laboratory notebooks (ELN), such as LabArchives, LabGuru, and ROHub, have begun to appear in academic settings to facilitate comprehensive knowledge management. It is recommended that ELN systems are used to guarantee research data preservation.

Abstract

2016 has been a year in which many companies have undertaken the adaptation of the new ISO 9001:2015 “Quality management systems”. Based on the practical experience of the accreditation process by a large multinational engineering company, the author reflects on the role of information professionals in the implementation of the Knowledge Management and Documented Information sections of the standard.

Abstract

One of the many effects of the economic crisis is that public and private organizations are cutting back on Knowledge Management initiatives. This might also be interpreted as a sign of organizational skepticism towards their true value and/ or the benefits they entail. However, in social activism platforms these benefits are clearly perceived, and it could be argued that the management of information and knowledge has proved to be the key to their success.

Abstract

This article begins by establishing the differences between information management (focus on access to content and, therefore, technology) and knowledge management (focus on adding value to content and, therefore, corporate culture) and then addresses the problems in the practical implementation of the latter in organizations, even though its use is able to provide knowledge to organizations that enables them to make decisions under the best conditions.

Abstract

The implementation of a model of human capital management in a research group in Colombia is presented, with the intention of addressing some existing shortcomings associated with the group’s composition and structure. The model is based on five phases of development related to knowledge management. Disadvantages resulting from erroneous allocation of roles, poor distribution of tasks, lack of fundamental skills and shortage of relevant value practices, among others, are described. Solutions that counteract these conflicts, which hinder the group’s development and diminish its chances of successful performance, are proposed.

Abstract

The Department of Health of the Government of Andalusia provides professionals of the Andalusian Public Health Care System  a collaborative working environment (Entorno colaborativo de trabajo  [ECT]) based on the principles of web 2.0. The ECT is organized into communities, understood as sets of people with a common interest who share a space with its own information and collaboration tools. This space is managed and powered autonomously by the communities themselves. This paper analyzes the use and degree of implementation of the ECT, considering the user communities and activity statistics in 2009 and 2010. From the data obtained we deduce that instrumental services have easier acceptance than collaboration and knowledge management services; content generation is focused on a small number of users; and communities associated with organizational units have less development than those associated with work areas or projects.

Abstract

The article presents the characteristics of the Instituto Cervantes Library Network in relation with the cooperation existing between them, as well as the two main projects under development. Firstly, there is an introduction to the frame of action of the 61 special libraries as an international network. The two aforementioned projects are explained in detail: a common database for knowledge management and a cooperative plan for periodicals administration. There is a final point considering the value of cooperation between libraries.

Abstract

The present and the future of health information are based on eHealth and knowledge management. Some aspects of this future were discussed at the High Level Ministerial Conference on eHealth, held in Barcelona in March 2010, where eHealth was seen as a tool for integration in European politics. The problem of access to health information on the internet and knowledge management policies as an effective tool in the improvement of clinical practice and the search for an excellent health system are also analyzed in this article.