Addressing the travel-related and organizational challenges to provide seamless, multi-modal, door-to-door journeys

Abstract

Multi-modal mobility contributes, among other things, to accessibility and sustainability. New developments in
technology, sustainability and public transportation provide opportunities to take multi-modal mobility to the next
level. To do so however, one faces both travel-related and organizational challenges. The travel-related challenges
relate to providing what is necessary to create an attractive, pleasant and seamless journey from A to B for the
traveller, using different modes of transportation. The organizational challenges are more difficult to solve as the
organization of multi-modal mobility is generally spread across different organizations and departments with
different interests and resources. Two Dutch regions have faced both kinds of challenges and now serve as
examples in the field of multi-modal mobility. This paper will focus on how the challenges have been addressed
in these two cases to draw lessons for others who want to seize the opportunities that multi-modal mobility has to
offer.