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Revision as of 13:52, 14 March 2022

References

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  • Kaiser, I., and Stummer, C. (2020). How the Traditional Industrial Manufacturer Miele Established a New Smart Home Division. Research-Technology Management, Volume 63, Issue 4, Pages 29-34
  • Lemon, KN, and Verhoef, PC (2016). Understanding Customer Experience Throughout the Customer Journey. Journal of Marketing: AMA/MSI Special Issue, Volume 80 (November 2016), Pages 69–96
  • Li, F. and Whalley, J. (2002). Deconstruction of the telecommunications industry: from value chains to value networks. TelecommunicationsPolicy. Volume 26, Issues 9–10, Pages 451-472.
  • Salvador, E., Simon, JP, and Benghozi, PJ (2019). Facing Disruption: The Cinema Value Chain in the Digital Age. International Journal of Arts Management. Volume 22, Number 1, Pages 25-40.
  • Statistics (2020). Digital Advertising Report 2020. Statista Digital Market Outlook.
  • Statistics (2020a). Digital Economy Compass 2020. Statista.
  • Statistics (2020b). In-depth: Industry 4.0. StatistaDigital Market Outlook
  • Vakulenko, Y., Shams, P., Hellstrom, D. and Hjort, K. (2019). Service innovation in e-commerce last mile delivery: Mapping the e-customer journey. Journal of Business Research. Volume 101, August 2019, Pages 461-468


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Published on 13/03/22

Volume Chapter 1 – Overview of the digital economy, 2022
Licence: CC BY-NC-SA license

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