Abstract

Public libraries are the entrance to a knowledge society with equal access for everyone and are also a suitable place for the social integration of many different groups of immigrants. Therefore, they should create services and initiate programs in response to the requests of the multicultural communities they serve. Segovia’s libraries identified the information needs of immigrants through a series of questionnaires, administered through direct personal interactions with key informants from three distinct but complementary sources: public libraries, educational centres, and immigrant associations. We offer suggestions on innovative and optimal responses to the needs we detected.