Abstract

The unified system is the basic state information resource in the field of civil service management. However, the capabilities of the Unified System outside the functionality that ensures the passage of the state civil service (including in terms of informing internal and external users of the system, as well as organizing information interaction between users) are used to a small extent. At the same time, the basic functionality of the Unified System in terms of the implementation of personnel processes is formed without taking into account user experience, and the communication capabilities of the Unified System as an information resource are not taken into account. External clients (citizens) and a significant part of internal clients (civil servants) do not use the Unified System due to insufficient awareness of its capabilities, lack of relevant content for them, as well as difficulties in using the existing functionality. In this regard, the analysis of user experience and the development of recommendations for improving the structure and content of the Unified System and its official website are of particular importance. The main purpose of the study is to develop proposals for improving the Unified System, as well as its official website. To achieve the goal, the following research tasks were solved: providing information and analytical support for information resources of public authorities (including support for network forms of interaction), as well as methodological support for users; preparation of proposals for improving the information resources of public authorities based on the analysis of the results of methodological user support; development of recommendations and methodological materials aimed at improving the quality and efficiency of users' work with information resources of public authorities. The potential of information, communication and digital technologies in the public administration system is used very limitedly, already implemented solutions and products require serious rethinking and “remodeling”. The basic functionality of the Unified System (including in terms of the implementation of personnel processes) is formed without taking into account user experience, and the communication capabilities of the Unified System as an information resource are not taken into account. The analysis of the user request and expert assessment of the Unified Information Resource made it possible to identify key problem areas and areas for improvement, to substantiate possible scenarios for the development of the Unified Information Resource of public authorities. The civil service portal requires restructuring and changing the emphasis content and content, focused not only on attracting the attention of candidates, but also on becoming a full-fledged platform for representatives of personnel services, experts, educational organizations. The solution of this ambitious task is impossible within the framework of the existing functionality and will require the development of a new site Unified system - the portal of the civil service as a single entry into the system of the domestic civil service.