Abstract

Public administration in the developed countries is designing information initiatives to manage risk information using web-based systems. These sites are intended to deliver information to citizens, but also have valuable information for experts and authorities. Five web sites are compared and a simple methodology is provided to extract conclusions and propose recommendations in an information management dimension that is key to saving not only property but human lives as well.

Abstract

Media social responsibility is rarely more evident than in the news coverage of a crisis, disaster or emergency. This research analyses the use of and trust in information sources through a nationwide survey of 30 editors-in-chief of Spain’s most relevant newspapers, radio, television and online media outlets (N=30). With a very high response rate (76.66%), the findings confirm that the use of unofficial sources (victims and those affected) are prioritized over official government sources. It is significant that the inferential analysis reveals that the editors give the same credibility as a source of information to the government as it does to the victims in the current context of misinformation, fake news and hoaxes. It is concluded that newsmaking should be built on the balanced use of official and unofficial sources. The results also confirm that the entire newsroom participates in this coverage and no journalistic specialization is detected amongst reporters.

Abstract

Media social responsibility is rarely more evident than in the news coverage of a crisis, disaster or emergency. This research analyses the use of and trust in information sources through a nationwide survey of 30 editors-in-chief of Spain’s most relevant newspapers, radio, television and online media outlets (N=30). With a very high response rate (76.66%), the findings confirm that the use of unofficial sources (victims and those affected) are prioritized over official government sources. It is significant that the inferential analysis reveals that the editors give the same credibility as a source of information to the government as it does to the victims in the current context of misinformation, fake news and hoaxes. It is concluded that newsmaking should be built on the balanced use of official and unofficial sources. The results also confirm that the entire newsroom participates in this coverage and no journalistic specialization is detected amongst reporters.

Abstract

The World Health Organization (2011) has emphasized communication as one of the biggest challenges and places risk communication among the essential competencies required to tackle a pandemic. In light of the Covid-19 crisis, the aim of this paper is to assess how information forms and sources influence the public’s information-seeking behaviors, and the perception of government’s crisis response strategies during the pandemic. An online survey was conducted between March 14 and April 14, 2020, the first four weeks after the declaration of the State of Alarm in Spain. The online questionnaire included questions regarding information-seeking behavior, trust in different sources and channels, perception of government communication management, message retention, and demographic questions. Findings show a synchronous use of multiple media and platforms in line with channel complementarity theory. Three of the four most used information channels are considered mainstream news media. However, the second source of information is WhatsApp. People who relied more on the mainstream news media for Covid-19 information are generally most likely to express positive opinions of the government’s communication strategy. Findings also show that people less able to make correct attributions of governmental information were the most critical of the government’s crisis response. Finally, trust in public authorities’ decreases as the crisis evolves as a general matter. It is specially truth for the WHO, but there is also a striking exemption for local governments. Implications for theory and empirical research and recommendations and new issues to address are identified and discussed.

Abstract

Risk theorists have frequently discussed the discursive construction of risk perception. In particular, the effect of media consumption on increasing the subjective perception of risk has been highlighted. Not much is known about how government communication affects citizens’ impressions and attitudes in this area, something that this research seeks to address. During the sixth wave of Covid-19, triggered by the emergence of the Omicron variant, government discourse shifted from initial concern to what has become known as the “influenzaisation” paradigm, an attempt to normalise the disease. Based on the results of a survey carried out in January 2022 amongst 664 citizens of the Community of Madrid, we sought to demonstrate, using binary logistic regression (BLR) models, to what extent the degree to which the citizens of Madrid internalised the government’s thesis of “influenzaisation” was related to a lower perception of risk. Similarly, the aim is to show whether agreement with the “influenzaisation” thesis also favoured positions that were less inclined to restrictions, so that government communication succeeded in reducing the social demand for measures. Finally, the study evaluates the predictive character of ideology on levels of risk perception and attitudes towards restrictive measures. The findings indicate that acceptance of the “influenzaisation” story led to a lower perception of risk and, as a consequence, reduced support for restrictive measures among those most exposed to this thesis. The discursive articulation of risk in government communication becomes a central element of crisis management and the strategic formulation of “risk de-escalation” or “post-risk” messages.

Abstract

Coronavirus crisis has caused a complicated situation at a sanitary, economic and social levels, that requires of a fundamental work in communication area so that the society comprise and collaborate with the adopted measures. Through the review and synthesis of the scientific and reference literature, the present paper contrasts lessons learnt in previous public health crisis against the communication implemented from the institutional voices and from the press coverage during the first stages of the Covid-19 outbreak in Spain. This paper detects that the absence of an early announcement (or overtaking of the negative stage) and the control messages in a context of uncertainty caused a brusque transition to the following stage of the crisis, coincident with an explosion of the number of contagions, what generated fear. The spokesperson formula applied is against all recommendations of crisis communication. Regarding the journalistic coverage, examples of alarmism and sensationalism news arised. The numeric data have been the resource more valuable and the computer graphics the multimedia content more developed. Since the pandemic is still on course, it is recommended the learning and the adjustment of the communication and information to the citizens in the following stages of this crisis or in future crisis taking into account the group of first lessons presented here.