Abstract

The understanding of incident management is of great importance for public transport operators to provide high"br" quality public transport services. The quality of service depends on the capability of operators to cope with"br" unexpected disruptions as well as handling possible aftereffects. Therefore, quick-reacting incident management"br" is vital for public transport operators to gain the trust of each passenger. This paper presents a concept and its"br" evaluation for supporting incident management of public transport operators by use of agent-based simulation. In"br" cooperation with Wiener Linien, a prototype is in development to automatically integrate GPS data from public"br" transport users in MATSim (Multi-Agent Transport Simulation). The challenge of this project is the development"br" of an extract-transform-load (ETL) process ensuring seamless data processing in MATSim as well as generating"br" a concept for transfer and illustration of the output. Finally, a large incident is simulated and compared to real-life.