The understanding of incident management is of great importance for public transport operators to provide high
quality public transport services. The quality of service depends on the capability of operators to cope with
unexpected disruptions as well as handling possible aftereffects. Therefore, quick-reacting incident management
is vital for public transport operators to gain the trust of each passenger. This paper presents a concept and its
evaluation for supporting incident management of public transport operators by use of agent-based simulation. In
cooperation with Wiener Linien, a prototype is in development to automatically integrate GPS data from public
transport users in MATSim (Multi-Agent Transport Simulation). The challenge of this project is the development
of an extract-transform-load (ETL) process ensuring seamless data processing in MATSim as well as generating
a concept for transfer and illustration of the output. Finally, a large incident is simulated and compared to real-life.
The different versions of the original document can be found in:
DOIS: 10.5281/zenodo.1491457 10.5281/zenodo.1491456
Published on 01/01/2018
Volume 2018, 2018
DOI: 10.5281/zenodo.1491457
Licence: Other
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