Abstract

The scientific report presents the results of a study of various approaches to the construction of modern quality management systems in medical organizations. Trends in the development of healthcare systems in the world and in the Russian Federation are analyzed, it is shown what role, on the one hand, the development of the infrastructure of medical care for the population, the staff of medical organizations, and on the other hand, the satisfaction of patients with the quality of the services provided to them by the medical organization, plays.