Abstract

The object of the research is the functions, structure and elements of civil servants’ professional culture system. It is undergoing transformation, following the changes that public administration undergoes under the influence of a service/client-centric development trend that meets current societal transformations and the possibilities of the technological revolution. The goal of the study is to systematize the range of mechanisms for developing a modern professional culture of civil service, primarily from the standpoint of client-centricity. The objectives are to identify the clientcentered governance values, highlighting the main characteristics of the modern professional civil service culture, which can be treated as the fundamental basis for its development; analyze modern tools for the formation and development of key values of civil servants, including, first of all, the values of the client-centered state. The research method is the review of scientific and professional sources from the standpoint of their reflecting the conceptual and instrumental aspects of the formation of the professional civil service culture. As a result, numerous characteristics of the modern professional civil service culture are identified, which can be attributed to the fundamental basis for the development of a client-centered culture and are based on the generalization of foreign and Russian experience. An ecosystem approach to the formation and development of components of a client-centered professional civil service culture is proposed. The novelty of this research work is determined by the lack of Russian or foreign scientific studies of tools that would be directly focused on the development of a client-centered professional culture, as well as the technologies through which these tools are to be used. Theprospects are related to the relevance of the introduction of client-centricity in the Russian government agencies, in accordance with the testing of respective tools, which began in 2022. They are also related to the need to update the scientific agenda of the professional culture formation with the issue of the productivity of introducing the values of client-centricity into the activities of government authorities.

Abstract

Currently, the issues of providing socially significant services in general have quite extensive regulation, based, among other things, on a significant volume of strategic planning acts. And this is completely objective, since it is this sphere of public administration that is most in demand and sensitive both in the context of the foundations of the constitutional system of the Russian Federation and its significance for the daily life of citizens. The social orientation of the state to the needs of citizens necessitates a consistent expansion of the availability and quality of socially significant services, which necessitates the formation of new narratives in this area of public relations, including the level of legal security and digital support. In this regard, new strategies and guidelines are emerging in the organization of the functioning of public power aimed at ensuring and implementing one of the basic values of the modern state - orientation to the needs of people, including all its services, which allows us to talk about the strategy of "client-centricity" in public administration, which is directly interrelated with the strategy of a "proactive" state, which is especially relevant in relation to socially significant services. The full and effective implementation of strategies and guidelines in the field of providing socially significant services largely depends on the quality of their legal support, including law enforcement, which makes it possible to raise the question of the need to monitor legislation and law enforcement in the field of socially significant services in the context of the formation of the concept of "client-centricity" in public administration and trends in the development of a new digital legal space. The results of this work can be used: in law-making and law enforcement activities of public authorities for: - improvement of legal regulation in the field of providing socially significant services, including assessment of the current regulatory framework and justification of directions for its improvement; - improvement of law enforcement practice, which will ensure the effectiveness of the provision of socially significant services.