EVALUATING STATE REGULATORY ENFORCEMENT ACTIVITY FROM CITIZEN PERSPECTIVE: BRIEF SOCIOLOGICAL SURVEY RESULTS

Abstract

Enhancing state regulatory enforcement activity aimed at minimizing risks to the public values (such as health, property, personal data, environment, and cultural heritage) is one of the key priorities of the current governance agenda in Russia. Therefore, monitoring studies intended to identify public perception of the efficiency and effectiveness of regulatory enforcement activities are highly relevant. The objective of this paper is to evaluate the dynamics of the public perceptions of the regulatory authorities’ performance in 2018 – 2011. The subject of the study is regulatory enforcement activities aimed at reducing risks to the public values. The method of the study is a representative sociological survey of the public conducted in 2021. The findings of the survey are then compared to those obtained from previous rounds of the research carried out in 2018, 2019, and 2020. The results presented in the paper contain an analysis of the dynamics in public perception of the effectiveness and efficiency of the state regulatory authorities. The paper concludes that while there are some positive trends in the public perception of the safety of public values from most of the controlled risks, the overall perception of safety levels is unsatisfactory. Most respondents find that the safety of public values is insufficient. Notably, the trends in public perception vary depending on the risk type. The greatest progress is noted in ensuring safety from environmental risks and the risks associated with healthcare services. On the contrary, the public perception of personal data protection is trending downwards. Public perceptions of the regulatory authorities’ performance in processing public complaints have not changed significantly. The novelty of the study is related to the collection and generalization of empirical data on the public assessment of effectiveness and efficiency of the state regulatory authorities based on the annual sociological surveys conducted since 2018. The paper highlights the need for further improvements in state regulatory enforcement activities. In particular, the study recommends streamlining the procedures for handling citizen complaints to state regulatory enforcement bodies and taking additional measures to ensure the protection of personal data and privacy

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