Abstract

In domains like air traffic management, aircraft carrier operations, and space mission control, practitioners coordinate their activities through voice loops that allow communication among groups of people who are spatially separate. Voice loops have evolved into essential coordination support tools for experienced practitioners in space shuttle mission control, as well as other domains. We describe how voice loops support the coordination of activities and cognitive processes in event-driven domains like space shuttle mission control. We discuss how the loops help flight controllers synchronize their activities and integrate information, and how they facilitate directed communication and support the negotiation of interruptions. In addition, we suggest factors like attentional cues, implicit protocols, and the structure and features of the loops, which might govern the success of voice loops in the mission control domain. Our results should provide insight into the important functions that should be considered in the development of systems intended to support cooperative work.


Original document

The different versions of the original document can be found in:

https://dblp.uni-trier.de/db/conf/cscw/cscw1996.html#WattsWCPKH96,
http://core.ac.uk/display/24567564,
https://dl.acm.org/citation.cfm?doid=240080.240188,
http://portal.acm.org/citation.cfm?doid=240080.240188,
https://dl.acm.org/citation.cfm?id=240188,
http://interruptions.net/literature/Watts-CSCW96-p48-watts.pdf,
https://academic.microsoft.com/#/detail/2053665567
http://dx.doi.org/10.1145/240080.240188
Back to Top

Document information

Published on 01/01/2004

Volume 2004, 2004
DOI: 10.1145/240080.240188
Licence: CC BY-NC-SA license

Document Score

0

Views 1
Recommendations 0

Share this document

Keywords

claim authorship

Are you one of the authors of this document?