Abstract

This paper presents a methodology that has been developed for analyzing the production activities of posts, which allows to identify customers by their categories and territorial "affections", the emergence of which should be activated by a specific service enterprise. An algorithm has been developed for finding solutions for improving the quality of services and customer service conditions for a car service center. The practical implementation of the methodology was carried out on the basis of existing service enterprises for servicing trucks. Measures were found to increase the capacity of the production of service enterprises, which allows a particular enterprise to maintain its economic stability in a competitive environment. The criteria reflecting the production activities of the auto service enterprise are selected in accordance with justified principles. It is established that regular customers who apply for services more than three times, bring more revenue.


Original document

The different versions of the original document can be found in:

http://dx.doi.org/10.5281/zenodo.3387622 under the license http://creativecommons.org/licenses/by/4.0/legalcode
http://dx.doi.org/10.5281/zenodo.3387623 under the license http://creativecommons.org/licenses/by/4.0/legalcode


DOIS: 10.5281/zenodo.3387622 10.5281/zenodo.3387623

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Published on 01/01/2019

Volume 2019, 2019
DOI: 10.5281/zenodo.3387622
Licence: Other

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