Introduction: The horizontal integration of health services can be strengthened through process management that makes it possible to conceive how to work through systems that cross departmental, service and functional boundaries, by showing the internal relationships of users and providers.Objective: To describe the results of the implementation of the quality management model in the vaccination center of the Hospital el Cruce during the period 2015-2016 compared to subsequent periods (2017-2018).Methods: An analytical, non-experimental study was conducted in health systems and services at the Hospital de Alta Complejidad en Red El Cruce, comprising the evaluation of care quality indicators in the period from 2015 to 2018, a longitudinal and retrospective approach.Results: 57.7% (75) were female and 42.3% (55) were male. Using Spearman's test found only in the case of time and quality of care a statistically significant negative correlation. When it was analyzed that the number of doses discarded by years, in the second period (2017-2018) specifically in 2018 no doses were discarded in any of the vaccines, and secondly in 10 vaccines were not discarded in both periods.Conclusions: The results of the evaluation with a focus on improving the quality of care were evidenced. The multidimensional analysis provided relevant information that helped to find the causes that allowed the setting of objectives, possible solutions to the problem, as well as the evaluation of improvements.

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Published on 08/11/22
Submitted on 08/11/22

Volume Vol. 2, 2022
DOI: 10.56294/saludcyt202244
Licence: CC BY-NC-SA license

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