The ultimate purpose of the transport system is to serve the needs and expectations of the end users, who in turn shape the system by their own behaviour, actions and investments. This paper examines, within the framework of the Large Technological Systems theory the possibility to categorise users of the transport system into homogeneous segments on the basis of their differences in daily mobility and transportation of goods. Furthermore, the potential to deepen this segmentation to describe the needs of, but later in the policy process also the social acceptance by, different user groups for new transport technology or policy, is examined.
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