By questioning the lopsided attention on task-oriented factors in air traffic controller-pilot communication, the current study places an equal weighting on both task-oriented and relationship-building communications, and investigates how each type of communication influences sustainable performance in airline operation team. Results show that both task-oriented and relationship-building communications in terms of sustainability of team process predicted greater communication satisfaction at work. Also, both task interdependence and shared leadership influenced both types of air traffic controller-pilot communication. However, only relationship-building communication had a direct influence on perceived work performance whereas task-oriented communication had not. Along with task-oriented factors, this study raises the relationship-oriented factors as important resources for the sustainable team performance in airline industry.

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http://dx.doi.org/10.3390/su9101770 under the license cc-by
https://academic.microsoft.com/#/detail/2757705466 under the license https://creativecommons.org/licenses/by/4.0/
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Published on 01/01/2017

Volume 2017, 2017
DOI: 10.3390/su9101770
Licence: Other

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