Task-Oriented and Relationship-Building Communications between Air Traffic Controllers and Pilots

Abstract

By questioning the lopsided attention on task-oriented factors in air traffic controller-pilot communication, the current study places an equal weighting on both task-oriented and relationship-building communications, and investigates how each type of communication influences sustainable performance in airline operation team. Results show that both task-oriented and relationship-building communications in terms of sustainability of team process predicted greater communication satisfaction at work. Also, both task interdependence and shared leadership influenced both types of air traffic controller-pilot communication. However, only relationship-building communication had a direct influence on perceived work performance whereas task-oriented communication had not. Along with task-oriented factors, this study raises the relationship-oriented factors as important resources for the sustainable team performance in airline industry.

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The different versions of the original document can be found in:

• http://dx.doi.org/10.3390/su9101770 under the license https://creativecommons.org/licenses/by

• https://www.mdpi.com/2071-1050/9/10/1770/pdf under the license https://creativecommons.org/licenses/by/4.0

• http://www.mdpi.com/2071-1050/9/10/1770/pdf,

http://dx.doi.org/10.3390/su9101770 under the license cc-by

• https://ideas.repec.org/a/gam/jsusta/v9y2017i10p1770-d113690.html,

https://core.ac.uk/display/120130368,

https://doaj.org/article/1906450c11144b5b8cf7950e83144c48,

https://pubag.nal.usda.gov/catalog/6520674,

https://academic.microsoft.com/#/detail/2757705466 under the license https://creativecommons.org/licenses/by/4.0/

• https://www.mdpi.com/2071-1050/9/10/1770,

https://doaj.org/toc/2071-1050