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The different versions of the original document can be found in: | The different versions of the original document can be found in: | ||
− | * [https://hal.archives-ouvertes.fr/hal-01417597/file/346972_1_En_59_Chapter.pdf https://hal.archives-ouvertes.fr/hal-01417597/file/346972_1_En_59_Chapter.pdf] under the license cc-by | + | * [https://hal.archives-ouvertes.fr/hal-01417597/file/346972_1_En_59_Chapter.pdf https://hal.archives-ouvertes.fr/hal-01417597/file/346972_1_En_59_Chapter.pdf] under the license https://creativecommons.org/licenses/by |
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+ | * [http://link.springer.com/content/pdf/10.1007/978-3-319-22756-6_59 http://link.springer.com/content/pdf/10.1007/978-3-319-22756-6_59], | ||
+ | : [http://dx.doi.org/10.1007/978-3-319-22756-6_59 http://dx.doi.org/10.1007/978-3-319-22756-6_59] under the license cc-by | ||
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+ | * [https://hal.archives-ouvertes.fr/hal-01417597 https://hal.archives-ouvertes.fr/hal-01417597], | ||
+ | : [https://hal.archives-ouvertes.fr/hal-01417597/document https://hal.archives-ouvertes.fr/hal-01417597/document], | ||
+ | : [https://hal.archives-ouvertes.fr/hal-01417597/file/346972_1_En_59_Chapter.pdf https://hal.archives-ouvertes.fr/hal-01417597/file/346972_1_En_59_Chapter.pdf] under the license http://www.springer.com/tdm | ||
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+ | * [https://link.springer.com/chapter/10.1007/978-3-319-22756-6_59 https://link.springer.com/chapter/10.1007/978-3-319-22756-6_59], | ||
+ | : [https://www.scipedia.com/public/Raymundo_et_al_2015a https://www.scipedia.com/public/Raymundo_et_al_2015a], | ||
+ | : [https://dblp.uni-trier.de/db/conf/ifip5-7/apms2015-1.html#RaymundoRNVAMPM15 https://dblp.uni-trier.de/db/conf/ifip5-7/apms2015-1.html#RaymundoRNVAMPM15], | ||
+ | : [https://academic.microsoft.com/#/detail/2287158099 https://academic.microsoft.com/#/detail/2287158099] under the license http://creativecommons.org/licenses/by/ |
Part 4: Project Management, Engineering Management, and Quality Management; International audience; Improving the service quality in public transportation is essential for convinced users to abandon the use of private cars. However, to improve service quality, companies need to adopt a quality management system and strategic planning which is not an easy task. This paper presents a way of simplifying a Quality Management System (QMS) and developing a Simple Strategic Planning (SSP) to be adopted for bus transportation companies. A methodology is developed and showed in this paper, together with a case study that illustrate the system. A Brazilian Bus Company applied the methodology and reached an improvement of their service levels with low costs.
Document type: Part of book or chapter of book
The different versions of the original document can be found in:
Published on 01/01/2015
Volume 2015, 2015
DOI: 10.1007/978-3-319-22756-6_59
Licence: CC BY-NC-SA license
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