Total Quality Management and Organizational Performance in Tuguegarao City’s Construction Industry

Total Quality Management and Organizational Performance in Tuguegarao City’s Construction Industry

Abstract

In the year 2024, Tuguegarao City receives its lowest economic growth over the past years. Considering the contribution of construction industry in the economic growth, the researchers underscore the philosophy on the dynamic improvement, the Total Quality Management. The study examined the relationship between Total Quality Management practices and organizational performance in construction companies in Tuguegarao City, Cagayan. A standardized survey questionnaire was used to gather data from 20 respondents. The results showed that most companies had 5-10 years of experience and held small or medium Inter-Agency Committee licenses. The study found a strong positive relationship between TQM dimensions and organizational performance, with Organizational Culture and Top Management Commitment and Leadership being the most influential predictors. A multiple regression analysis confirmed that 84.50% of performance variance could be explained by TQM practices.The study concludes that strategic OC and TMCL focus is crucial for improving organizational performance and recommends a framework for effective TQM implementation in construction companies.

Keywords : total quality management; organizational performance