Abstract

The Mobility4EU project created a vision for a user-centric and cross-modal European transport system in 2030 and an action plan to implement that vision. We used a combination of creative and analytical methods to come from problem identification to the action plan applying a user-centric methodology that included stakeholders in each step of the process. The Action Plan details measures that address technical topics but especially refer to societal aspects and issues for multi-stakeholder interaction, as e.g. policy, user acceptance, standardization, collaboration and the integration of the user perspective into the R&D&I process. The Action Plan adds to the other similar initiatives by providing recommendations on mainstreaming of universal design and user-centric design processes, synergies and collaboration potential between modes and the combination of transport of passengers and freight building on the quadruple helix model of collaboration between academia, users, industry and policy makers.