Abstract

Collection-and-Delivery Points (CDP) have become increasingly important for couriers operating in the e-commerce sector. Through this way of delivery, it is possible to mitigate many issues related to the traditional home delivery (e.g. missing delivery, complex routing planning, and traffic delays). Despite this, there are still obstacles that prevent the CDP to become a dominant mode of parcel delivery. Through semi-structured interviews to companies working in the courier, express and parcel sector, this work aims to understand the enablers and barriers to the spread of the CDP mode of delivery, with a focus on the Italian market.