Abstract

Background: The on-call process is considered an essential component for continuity of care, since it allows optimizing resources, prioritizing activities and guaranteeing comprehensive care.Aim: To describe the perception of the quality of information communication during the on-call process in intensive care areas.Methods: A cross-sectional observational study was carried out. All intensive care area personnel were invited to participate on a voluntary basis. The sample finally consisted of 56 nursing professionals.Results: 76.8% were female. Less than three quarters of the respondents received training or induction on on-call duty, although more than 90 % of the respondents reported that training in this area is important. 71.4% report more than three interruptions during the pass and 55.4% say that communication was effective. About 30 % of the sample faced family conflicts.Conclusions: From the nursing staff's perspective, the quality of on-call communication was characterized by shortcomings in terms of the environment, protocolization of the on-call pass, environmental conditions and the relationship with family members.