Abstract

Public Transport players must become more innovative in order to provide high level of service that can better satisfy the needs of existing passengers and attract new customers at the lowest cost. Knowledge, recommendations and guidance provided in the form of a toolbox could be very beneficial for them. The aim of this paper is to (i) briefly provide a review of past and on-going initiatives such as toolboxes and toolkits that support Public Transport, highlighting this way the need for a Toolbox that will support the promotion and implementation of innovation, (ii) outline the objectives, the target audience and the structure of the Public Transport Innovation Toolbox developed in the frame of the H2020 CIPTEC project, (iii) describe the design process used for the Toolbox development, in particular related to the on-line version, and (iv) specify the main functionalities and use case scenarios supported by the on-line Toolbox. The CIPTEC Toolbox aims to comprise an online reference point for anyone interested in adopting, implementing and managing innovation in the Public Transport sector.