Abstract

The purpose of this paper is to present the research results of a study conducted in the Slovene logistics market of conflicts and opportunism as disturbing factors while examining their impact on cooperation in logistics outsourcing performance. Relationship variables are proposed that directly or indirectly affect logistics performance and conceptualize the hypotheses based on causal linkages for the constructs. On the basis of extant literature and new argumentations that are derived from in-depth interviews of logistics experts, including providers and customers, the measurement and structural models are empirically analyzed. Existing measurement scales for the constructs are slightly modified for this analysis. Purification testing and measurement for validity and reliability are performed. Multivariate statistical methods are utilized and hypotheses are tested. The results show that conflicts have a significantly negative impact on cooperation between customers and logistics service providers (LSPs), while opportunism does not play an important role in these relationships. The observed antecedents of logistics outsourcing performance in the model account for 58.4% of the variance of the goal achievement and 36.5% of the variance of the exceeded goal. Namen članka je predstaviti rezultate raziskave, izvedene na slovenskem logističnem trgu, o vplivu konfliktov in oportunističnega obnašanja kot motečih dejavnikov na sodelovanje v izvedbi outsourcinga. Predlagali smo spremenljivke, ki imajo neposredni ali posredni vpliv na njegovo izvedbo, in postavili hipoteze o njihovem medsebojnem vplivu. Po temeljitem pregledu obstoječe literature in novimi spoznanji, pridobljenimi z analizo poglobljenih pogovorov z logističnimi strokovnjaki pri logističnih ponudnikih in njihovih odjemalcih, smo oblikovali merski in strukturni model. Obstoječe merske lestvice za konstrukte smo za potrebe raziskave nekoliko modificirali. Analizo zanesljivosti in veljavnosti merskih lestvic ter merskega in strukturnega modela smo izvedli z multivariatnimi statističnimi metodami. S testiranjem postavljenih domnev smo potrdili močan negativen vpliv konfliktov na sodelovanje med odjemalcem in logističnim ponudnikom, medtem ko oportunistično obnašanje v njunem odnosu nima vidnega mesta. Obravnavani predhodniki izvedbe outsourcinga v modelu pojasnjujejo 58,4 % delež skupne variance v spremenljivki doseganja ciljev in njen 36,5 % delež v spremenljivki preseganja ciljev outsourcinga.