Abstract

In any public service development decision, it is essential to reach the stakeholders&rsquo agreement to gain a sustainable result, which is accepted by all involved groups. In case this criterion is violated, the impact of the development will be less than expected due to the resistance of one group or another. Concerning public urban transport decisions, the lack of consensus might cause lower utilisation of public vehicles, thus more severe environmental damage, traffic problems and negative economic impacts. This paper aims to introduce a decision support procedure (applying the current MCDM techniques Fuzzy and Interval AHP) which is capable of analysing and creating consensus among different stakeholder participants in a transport development problem. The combined application of FAHP and IAHP ensures that the consensus creation is not only based on an automated computation process (just as in IAHP) but also on the consideration of specific group interests. Thus, the decision makers have the liberty to express their preferences in urban planning, along with the consideration of numerical results. The procedure has been tested in a real public transport improvement decision as a follow-up project, in an emerging city, Mersin, Turkey. Results show that by the application of the proposed techniques, decision-makers can be more aware of the conflicts of interests among the involved groups, and they can pay more attention to possible violations. Document type: Article