Abstract

This article addresses the measurement and validation of socially responsible human resource policies from academic and professional points of view. Corporate Social Responsibility (CSR) has made great progress in recent years in the theoretical realm, showing its importance through different perspectives such as the institutional theory, the stakeholder approach, the theory of legitimacy, and the process of shared value. However, from an empirical standpoint, more research is needed to provide new indicators and evidence of testing socially responsible policies on business performance. This paper aims to devise a set of socially responsible human resource policies, demonstrate the validation of their content through several practices, and review the analysis of their relative weights thanks to the contribution of a panel of academic experts and a professional pretest, conducted in large Spanish companies.

Abstract

WOS: 000289132000007 Purpose - The purpose of this paper is to develop an analytical approach for workload measurement based on the task times and the changing task priorities of en route air traffic controllers (EATC). Design/methodology/approach - A model called Total Airspace Workload Measurement Model was developed to measure EATC workload. Turkish airspace was chosen for practical application of the model. A survey was conducted of EATC to calculate the weighting coefficients and times of different tasks defined in the model. The survey results were analyzed with SPSS 15.0. The real traffic data of Turkish airspace for two peak hours period in heavy traffic covering August 2007 was provided by the General Directorate of Turkish airports. Geomedia 6.0 was employed for the visualization of the real traffic data. Findings - The total airspace workload during two peak hours of traffic, estimated reference sector capacity and the number of operational sector were defined and calculated to analyze the distribution of workload among sectors. Practical implications - This study can be used for en route sector design such as decision of the number of operational sectors and planning of sectors capacity in the strategic level. Air traffic control service providers can also refer to this study for human resources and equipment planning. Originality/value - A number of parameters and variables were defined and included in the model by taking into consideration the different service types provided by EATC. All parameters and variables were identified with the task times of the controller. This analytical approach can be applied to those particular airspaces which have different characteristics.