Abstract

Efficient human-machine networks require productive interaction between human and machine actors. In this study, we address how a strengthening of machine agency, for example through increasing levels of automation, affect the human actors of the networks. Findings from case studies within air traffic management, emergency management, and crowd evacuation are presented, shedding light on how automation may strengthen the agency of human actors in the network through responsibility sharing and task allocation, and serve as a needed prerequisite of innovation and change. Document type: Part of book or chapter of book

Abstract

Human machine interfaces (HMI) in the product division of air traffic management (ATM) are in use for long time spans. For an efficient use of HMIs not only user centered but also migration tolerant designs are important. Migration tolerance therefore means considering future requirements for a long lasting controller HMI life cycle. For efficient ATM, the concept of system wide information management (SWIM) will be introduced. This generates a large amount of additional information that will influence controller work. In this paper, we therefore describe a new controller role called Information-and-Conflict-Manager (ICM) who handles the complexity induced by SWIM. The resulting HMI design draft demonstrates how the integration of data could be managed. ICM also supervises training to support controllers successfully passing future flight guidance transitions. Document type: Part of book or chapter of book