Abstract

International audience; Incident reporting is a very well-known technique in application domains such as air traffic management and health, where specialized users are trained to provide detailed information about problems. Incident reporting systems are indeed complex systems that include many actors including the users reporting incidents, user’s colleagues and neighbors, stakeholders, policymakers, systems integrations. Incident report systems might change (positively or negatively) the users’ environment in many ways. In recent years, this kind of technique has been also been used in crisis management such as the hurricane Katrina. However, despite the fact that incident reporting systems using mobile technology are becoming more common, little is known about its actual use by the general population and which factors affect the user experience when using such system. In this paper we discuss the use of incident reporting system in critical context of use. In this paper we discuss the use of incident reporting system in several application domains. In particular we report findings in terms of dimensions that are aimed to identify social and technical aspects that can affect the design, development and use of incident reporting systems. Document type: Part of book or chapter of book

Abstract

International audience; People with disabilities may encounter many communication difficulties. Our main goal is to develop a communication system, called COMMOB, designed to assist people with cerebral palsy in different contexts: at home, at work and in public places. After a brief review of the different categories of as-sistive communication systems, our user-centered design approach is presented. It was tested in a public place in the context of a help request by a cerebral palsy person in a wheelchair. The result concerns particularly the response rate. The assistive power of COMMOB was rated from the respondents' and the user's point of view. The main lesson to be learned is that the most difficult was to attract the attention of people and to engage the interaction. Document type: Part of book or chapter of book

Abstract

International audience; Communication is an important act in the development and empowerment of human beings. Through language, humans communicate their needs, desires, moods... Unfortunately, many physical and mental disabilities deprive some people of such communication means. Nowadays various Augmentative and Alternative Communication (AAC) systems exist in order to help people with disabilities. Virtual keyboards are the most common AAC systems for physical disabilities. Concerning mental disability, there are tools based on pictograms. This paper is divided into two parts. First, we put forward a critical review of various AAC systems with a focus on users with athetoid cerebral palsy. Second, the paper presents work in progress concerning a communication system for such users. Document type: Part of book or chapter of book

Abstract

International audience; Project Modern Taxiing (MoTa) studies the impact of future taxiing technologies such as Datalink and autonomous taxiing tugs on airport taxiing operations and air traffic controller workload. Seven air traffic controllers were asked to manage ground traffic in two scenarios that imposed medium and high levels of workload with three different degrees of automated technology assistance: paper strips; Datalink and path suggestion; Datalink, path suggestion, and tugs. Initial results indicate that participants were able to manage more traffic when using either just the interface or interface and tugs, but the inclusion of tugs also resulted in an increase in self-reported workload. Participants were divided on technology acceptance with no one rejecting completely the new technology.