Scipediacontent: Scipediacontent moved page Draft Content 411963311 to Efthymiou et al 2018b

2021-02-02T05:40:36Z

Scipediacontent moved page Draft Content 411963311 to Efthymiou et al 2018b

Scipediacontent: Created page with " == Abstract == This paper continues the research effort that the authors begun in 2008 on the quality factors that affect adoption
of public transportation and retention..."

2021-02-02T05:40:29Z

Created page with " == Abstract == This paper continues the research effort that the authors begun in 2008 on the quality factors that affect adoption of public transportation and retention..."

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== Abstract ==

This paper continues the research effort that the authors begun in 2008 on the quality factors that affect adoption of public transportation and retention of its users. The objective of this paper is to explore the impacts of the deep, 7-year economic crisis, on the perceptions of public transport users, with bus as their main transport mode, about service quality. Data from three user-satisfaction surveys that were conducted in Athens in 2008 (pre-crisis), 2013 (mid-crisis) and 2017 (deep-crisis) are used for the analysis. Mann Whitney/Wilcoxon test is applied for the distribution comparison of the responses between the pairs of consecutive years (2008-2013 and 2013-2017), in order to measure the change in users’ preferences. Ordered logit models are developed for the user satisfaction and shift to public transportation after the beginning of the crisis. The results of the analysis indicate that the satisfaction about quality attributes, such as service frequency, conditions at the stations and information provision, are important contributors of the total satisfaction, verifying the results of Tyrinopoulos and Antoniou (2008) and Efthymiou et al. (2014), but their impact varies over time. Despite the general decrease of commuting activities due to increase of unemployment, the shift to public transportation has increased. More specifically, demographic characteristics, such as age, occupation and gender, as well as qualitative factors, such as overall quality of service, service production, transfer quality, ticket services and environmental consciousness, have affected the decision of people to shift to and from public transportation.

== Original document ==

The different versions of the original document can be found in:

* [https://zenodo.org/record/1491496 https://zenodo.org/record/1491496] under the license http://creativecommons.org/licenses/by-nc-nd/4.0/legalcode

* [http://dx.doi.org/10.5281/zenodo.1491496 http://dx.doi.org/10.5281/zenodo.1491496],
: [https://zenodo.org/record/1491496 https://zenodo.org/record/1491496] under the license http://creativecommons.org/licenses/by-nc-nd/4.0/legalcode

* [https://zenodo.org/record/1491496 https://zenodo.org/record/1491496],
: [http://dx.doi.org/10.5281/zenodo.1491495 http://dx.doi.org/10.5281/zenodo.1491495] under the license http://creativecommons.org/licenses/by-nc-nd/4.0/legalcode

DOIS: 10.5281/zenodo.1491496 10.5281/zenodo.1491495

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Efthymiou et al 2018b - Revision history

Scipediacontent: Scipediacontent moved page Draft Content 411963311 to Efthymiou et al 2018b

Scipediacontent: Created page with " == Abstract == This paper continues the research effort that the authors begun in 2008 on the quality factors that affect adoption of public transportation and retention..."

Scipediacontent: Created page with " == Abstract == This paper continues the research effort that the authors begun in 2008 on the quality factors that affect adoption
of public transportation and retention..."