Scipediacontent: Scipediacontent moved page Draft Content 384002456 to 238,295j

2021-03-22T18:18:02Z

Scipediacontent moved page Draft Content 384002456 to 238,295j

Scipediacontent: Created page with " == Abstract == Public transportation is considered to be able to handle several transportation problems, such as “the ancient” traffic congestion to “the contemporary..."

2021-03-22T18:17:56Z

Created page with " == Abstract == Public transportation is considered to be able to handle several transportation problems, such as “the ancient” traffic congestion to “the contemporary..."

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== Abstract ==

Public transportation is considered to be able to handle several transportation problems, such as “the ancient” traffic congestion to “the contemporary” environmental impact. Rail transit, or also known as commuter rail, is one of the most important public transportation types since it could reduce effectively the traffic congestion. At this instant, service quality of commuter rail is essential to achieve the customer satisfaction. This research aims to assess the operations of commuter rail by assessing its service quality. The importance-performance and gap analysis (IPGA) based on nine criteria was applied to accomplish the objective. A case study was conducted in KRL commuter line of Jakarta Metropolitan Area which is operated by P.T. Kereta Commuter Indonesia. The result shows that the safety criterion has the highest relative importance score and the fare has the highest relative performance score. The IPGA technique then was employed to build strategies based on the relative importance and performance from the passengers’ point of view.

Document type: Article

== Full document ==
<pdf>Media:Draft_Content_384002456-beopen1009-7190-document.pdf</pdf>

== Original document ==

The different versions of the original document can be found in:

* [https://www.matec-conferences.org/articles/matecconf/pdf/2019/21/matecconf_icfmce2019_01034.pdf https://www.matec-conferences.org/articles/matecconf/pdf/2019/21/matecconf_icfmce2019_01034.pdf] under the license https://creativecommons.org/licenses/by

* [https://www.matec-conferences.org/10.1051/matecconf/201927201034/pdf https://www.matec-conferences.org/10.1051/matecconf/201927201034/pdf],
: [http://dx.doi.org/10.1051/matecconf/201927201034 http://dx.doi.org/10.1051/matecconf/201927201034] under the license cc-by

* [https://www.matec-conferences.org/articles/matecconf/pdf/2019/21/matecconf_icfmce2019_01034.pdf https://www.matec-conferences.org/articles/matecconf/pdf/2019/21/matecconf_icfmce2019_01034.pdf],
: [https://doaj.org/toc/2261-236X https://doaj.org/toc/2261-236X] under the license http://creativecommons.org/licenses/by/4.0/

* [https://www.matec-conferences.org/articles/matecconf/pdf/2019/21/matecconf_icfmce2019_01034.pdf https://www.matec-conferences.org/articles/matecconf/pdf/2019/21/matecconf_icfmce2019_01034.pdf],
: [https://www.matec-conferences.org/articles/matecconf/ref/2019/21/matecconf_icfmce2019_01034/matecconf_icfmce2019_01034.html https://www.matec-conferences.org/articles/matecconf/ref/2019/21/matecconf_icfmce2019_01034/matecconf_icfmce2019_01034.html],
: [https://academic.microsoft.com/#/detail/2921768477 https://academic.microsoft.com/#/detail/2921768477]

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Scipediacontent: Scipediacontent moved page Draft Content 384002456 to 238,295j

Scipediacontent: Created page with " == Abstract == Public transportation is considered to be able to handle several transportation problems, such as “the ancient” traffic congestion to “the contemporary..."