Abstract

For local e-government to become a reality, all the elements of the ecosystem must be in place. We search for the elements which constitute the ecosystem, both from the citizen and from the city council point of view, with the electronic identity card (eID) as the core. In order to find out the main deficiencies in the system and to propose solutions, we need to quantify the present situation of each element: from city and county councils websites where eID is needed to use the services offered to the number of eID and compatible readers owned by citizens. According to the latest data, only 2% of the population owns an eID reader: this is the weakest element of our ecosystem.