Abstract

Review and development of the Spanish virtual reference service Pregunte: las bibliotecas responden (Ask a librarian). Description of main characteristics, workflows and statistical analysis. Description of the recently established chat service

Abstract

Reference services, both face-to-face and virtual, in academic libraries have a low usage, which jeopardize their continuity. University librarians worldwide are pursuing innovative and creative programs to offer the service where, how and when it is needed. Libraries have to evaluate [...]