Abstract

Spanish telecentres are a catalyst and inclusion instrument in the information society. Nevertheless, there is a lack of studies describing the activities performed by these entities in their areas of impact. With this goal in mind, research was conducted to analyse the current situation of the telecentres, the strengthening of their networks and the activities undertaken. It is the goal of this paper to formulate a “resources and services model” as the framework for decision taking by political authorities or as a rethinking and analysis device for social agents.