Abstract

Part 4: Project Management, Engineering Management, and Quality Management; International audience; Improving the service quality in public transportation is essential for convinced users to abandon the use of private cars. However, to improve service quality, companies need to adopt a quality management system and strategic planning which is not an easy task. This paper presents a way of simplifying a Quality Management System (QMS) and developing a Simple Strategic Planning (SSP) to be adopted for bus transportation companies. A methodology is developed and showed in this paper, together with a case study that illustrate the system. A Brazilian Bus Company applied the methodology and reached an improvement of their service levels with low costs. Document type: Part of book or chapter of book

Abstract

International audience; Bicycle sharing system has become more and more popular as it can help partly solve the problems such as CO2 over-emission and traffic congestion. Some systems have been operated for several years and the analysis work is very necessary for controlling and redesigning the system in purpose of getting better performances. In this paper we analyze the bike-sharing stations by clustering algorithms in order to mine the inner-station patterns, and these clustering results are essential for the system control and redesign. In this study, we take Vélib' bike sharing system in Paris as the study case.