Abstract
Advanced information services developed in Spanish public libraries are examined, as well as some of the information resources widely available online. The author calls for an organic relationship between the public library system and the telephone-based information services provided [...]Abstract
Reference services, both face-to-face and virtual, in academic libraries have a low usage, which jeopardize their continuity. University librarians worldwide are pursuing innovative and creative programs to offer the service where, how and when it is needed. Libraries have to evaluate [...]