Abstract

The main characteristics of cloud computing services are explained and the clauses typically included in contracts between suppliers and customers of such services are discussed. Storing data on a cloud service can be more comfortable for an organization and cheaper than local storage, but it involves several risks. Recommendations are given on how to negotiate contracts. A list of questions to be asked of cloud service suppliers is provided so that a potential client can take an informed decision and avoid unpleasant surprises.

Abstract

The main characteristics of cloud computing services are explained and the clauses typically included in contracts between suppliers and customers of such services are discussed. Storing data on a cloud service can be more comfortable for an organization and cheaper than local storage, but it involves several risks. Recommendations are given on how to negotiate contracts. A list of questions to be asked of cloud service suppliers is provided so that a potential client can take an informed decision and avoid unpleasant surprises.