Abstract

This article offers a case study about content administration and management support for institutional portals. It describes the structure and workings of a shared web editing system that has been implemented for the official portal of the Education and Culture Section of Murcia’s Regional Government. The article offers general instructions and advice for excellent system performance. It highlights the benefits of decentralized web editing as a method for supplying high quality content in civil service portals and recommends considering an institutional portal to be an added public service in public administration.