Abstract

This reflection is based on practical experience with the redefinition of a document management system based on ISO 30301 in a company that has adopted an integrated management system. Records and documents management is being reoriented from paper files and large quantities of scanned [...]

Abstract

The process map is a tool that helps in transforming company management to a process orientation. Records and information maps are a useful tool to determine the records in the processes and their characteristics. Their purpose is to support records management and ultimately information [...]

Abstract

Management reporting is a complex activity that requires multiple systems and information resources created for other purposes in the course of daily work. When companies have to write their management reports, they often suffer the problems of an inadequate information management [...]