Abstract

Implementation of the e-government law guaranteeing Spanish citizens electronic access to public services (Ley para el Acceso Electrónico de los Ciudadanos a los Servicios Públicos) will have great impact on public administration at every level. This law directly affects government records and document management, removing possible uncertainties about the validity of electronic records. Arguments are offered concerning the need for a document and records management system to support compliance with the law. As a practical tool, a list of questions is provided to help resolve records and document management issues when e-government procedures or business processes are implemented.