Abstract

Reference services have developed at the same pace as technology. Different aspects of the information society related to reference services provided by libraries and information centres are presented, including a description of the ubiquity, immediacy and participation that define [...]

Abstract

Digital reference is the service offered by libraries and information centres so that users can ask questions through the Internet. The concept of digital reference is described, along with the different typologies based on various criteria. The technologies used today for receiving [...]