Abstract

Public transport is one of the main actors of sustainable transportation. To make an increase in the use of public transport systems and a decrease in private car usage are one of the main purposes of decision makers in many countries. Usage of public transport system has a strong relation with the quality of service. Service quality includes many parameters such as comfort, frequency, information system etc. Fare is another important parameter on demand for public transport systems. All of these parameters are varied by users' perceptions. This study focuses on public transport systems of Denizli, Turkey and investigates users ' perceptions. Bus and paratransit (minibus) modes are regarded in the study. The public survey is performed for these modes. In the surveys, different questions have been asked to participants. Answer of each question is evaluated separately and distribution of each question for gender, ages and jobs are analyzed. Results obtained are summarized and discussed. © 2017, IGI Global. All rights reserved. Document type: Part of book or chapter of book