Abstract

Based on the existence of a social reality constructed by the media, we want to know which concepts, reviews and trends are on the media about public records, since the contents of the news shows us key characteristics of social knowledge about this public service. We selected the highest-rated media and we evaluated their information retrieval systems. This process led us to limit the scope to the digital version of high-circulation newspapers and narrow the search terms. We find that a positive treatment dominates most news about public archives, highlighting its role as a memory deposit that allows us to investigate the past, the public effort to preserve the service, and its role as reference point for cultural activities.

Abstract

We analyze the online corporate communications of 17 institutions of the library and information science area, selected from those contained in the Anuario de bibliotecas españolas 2009 (Spanish libraries yearbook) of the Fundación Alonso Quijano. We analyze the management and communication effectiveness of the brands present on their portals, based on a model designed for this purpose. Online communication options affect the image and reputation of companies and, therefore, it is essential to take care of them.

Abstract

In the last century museums have undergone a number of transformations from the conceptual, functional and practical side that have enhanced their communications. The technological revolution, and more specifically the emergence of the Internet, has demonstrated its potential to set up and globalize a set of tools, called social media, able to establish a closer link between the institution and its audience. However, the essence of web 2.0 requires a change in attitude that will eliminate any trace of unidirectionality and allow participation. These requirements affect the configuration of the museum’s communication strategy, which should integrate the digital side and keep in mind the particularities derived from it.

Abstract

Community management has emerged as a new profession since the advent of web 2.0. Professional positions and functions have been consolidated and standardized within corporate communication; consequently, many organizations hire community management services or agencies. This paper discusses the roles of the professionals who are responsible for community management in Spanish advertising and public relations agencies. A survey identified the typical profile of a professional in this field: a woman, aged 25-35 years, journalism degree, with two to three years previous digital media experience. In other words, a young professional with a CV linked to the world of communication.

Abstract

Social networks have obtained a relevant presence in Communication programs and they are changing the way to disseminate information and engage in dialogue. They permit a more balanced and participatory model of communication between publics and organizations, based in dialogue and conversation, not persuasion. The main objective of this paper is to evaluate how museums are using Facebook to interact and engage in dialogue with their publics. This work asks if they are using this platform in order to be recognized as ‘museums 2.0’. Our results illustrate that the museums we studied (the 100 which are most important on the global level) have a very poor activity on Facebook, and they are not using all the opportunities that this social network offers as an interactive and dialogical means of communication.

Abstract

The main objective of this work is to obtain an in-depth understanding of digital communication strategies employed by hospitals by comparing and contrasting the digital communication of two hospitals of reference in Spain. The main method is content analysis of Facebook and Twitter along with in-depth interviews of hospital communication directors. Results show different communication strategies that depend on organizational goals. The public participated in digital communication within three themes: 1) general, sensitive, and topical health issues; 2) personal and professional projects, as well as initiatives for struggle or sensitization; 3) corporate novelties that encourage public involvement. The use of currently existing platforms of social media from which to manage the online communication should be a priority for hospitals. Multimedia content can help to disclose health information. Online communication strategies are adapted to overall communication strategy and differences in cultural profiles lead to differences in priorities.

Abstract

Nowadays, the emerging discipline of Responsible Research and Innovation (RRI) has great acceptance among the scientific community in general. Nevertheless, its presence in social sciences has not reached the development obtained in other disciplines. Studies describing RRI application to areas such as business, and more specifically, corporate communication, are scarce. The objective of this study is to show the possible application of the principles of the emerging RRI discipline to business and corporate communication, as well as the main barriers and benefits that could arise. For this, we provide a documentary review of the existing literature and an analysis of fifteen semi-structured interviews with Spanish experts in RRI. Likewise, the article addresses the relationship between RRI and Corporate Social Responsibility (CSR). As a main conclusion, we observe that RRI has the potential to become the driving force for new forms of governance and communication, but requires changes in corporate philosophy and performance, as it is a bottom-up participatory movement, promoted by the objective of a sustainable society for future generations. In addition, this study represents a contribution to the current discussion regarding the application of the principles and processes of RRI beyond the academic field.

Abstract

The degree of maturity in the digital transformation of the Public Relations and Communication agencies that were associated with the Spanish Association of Communication Directors-Dircom is analyzed. The model for digital transformation proposed by Westerman; Bonnet; McAfee (2012; 2014), based on the vectors of leadership and digital capacity is applied. For this purpose, a questionnaire was sent to those responsible of this type of agencies. Our results identify that 75% of the Public Relations and Communication agencies are at an advanced stage of this transformation, conditioning the demand for new profiles, the reorganization of work and the offer of new services. 80% of these agencies have an integral vision of digital communication, although they recognize that they must automate many of their processes.

Abstract

The management of internal communication in organizations has undergone extensive development in recent years through the use of various tools, many of them associated with technological advances. However, in many organizations, it continues to be linked to human resources departments, based on the understanding that it is linked to the relationship with workers. In this context, characterized by the tendency to promote the experience of employees in order to increase their involvement and enable management change, the concepts of staff happiness and well-being have been introduced into organizations. This work delves into the relationship between internal communication and the happiness and well-being of employees using a questionnaire completed by internal communication managers in 82 Spanish companies that have been recognized for their actions in this area by the Great Place to Work consultancy firm and by the Internal Communication Observatory. The results indicate that the link between happiness and internal communication is strong, despite the fact that happiness management is implemented very little in Spanish organizations and in most cases is the responsibility of human resources. In Spain, the term most commonly used to designate this position is that of Wellbeing Director, followed by that of Happiness Director and less so Chief happiness officer, as occurs in other countries.

Abstract

Relations between journalists and Public Relations professionals have been the subject of various investigations. In a context in which great precariousness in the media coincides with an increase and professionalization of communication agencies, we propose to study their informational relations. Our objective is to determine the perceptions of journalists and Public Relations professionals regarding their work and profession, identify how the influences between these two groups of professionals are established, and evaluate their routines and interactions. This research has been carried out using the qualitative discussion group technique (n = 43). Among the results, the media’s weakness stands out in the face of Public Relations that is experiencing a golden age, capable of exercising not only a relationship of influence that fits with the “determination model” but also aspiring to journalistic disintermediation.