Abstract

Urban logistics has now become a priority issue in both supply chain management and urban planning. However, the different stakeholders involved develop different approaches whose aims and objectives do not always coincide and sometimes present conflicting standpoints. The aim of this paper is to complete existing literature by proposing a sustainable dashboard for evaluating the sustainable performance of urban delivery systems, from the perspective of operational logistics managers, one of the categories of stakeholders given less consideration by public authorities in their quest for consensus. First, a synthesis of the main works on the subject is proposed, in order to provide a common grid of economic, environmental and social/societal indicators for Sustainable Supply Chain Management, after which the method for defining the dashboard is presented. This method is derived from a collaborative decision-aid approach and applied to a panel of operational logistics managers. Next, the results of the analysis framework are presented, and the selected indicators proposed and commented. Finally, a model dashboard is presented and discussed, followed by conclusions and further developments in view to the practical application of the approach proposed.