Abstract

Service quality and customer satisfaction are becoming increasingly important in today‟s business environment which is characterised by fierce competition between the service providers. In this regard it is very imperative that companies assess themselves by measuring service quality. [...]

Abstract

Background: In Sweden, air traffic control is currently performed in a mo-nopoly with the state owned Luftfartsverket as the only sup-plier. A deregulation process has been initiated with the ration-ale of cost reductions, both for airports and airline passengers. Problem and purpose: [...]

Abstract

Service providers must understand that they have to provide customer-perceived value, if they want to stay in business. One of the best ways to determine customer-perceived value is to encourage customer complaint. This will make it easier to identify areas of the service process [...]

Abstract

Owing to the prominence of maritime transport, the performance of ports as nodes in the maritime transport network is a critical enabler of a regions capability to trade internationally. Ensuring the performance of ports is therefore a frequent and prominent policy goal. Effective [...]

Abstract

Electric mobility offers a low cost of travel along with energy and harmful emissions savings. Nevertheless, a comprehensive literature review is missing for the prospects of electric vehicles in developing countries. Such an overview would be instrumental for policymakers to understand [...]