Abstract

The critical attitude of many scientists and information professionals to the information published in the academic web, which is usually less valued than that available in scientific journals, is surprising. The article proposes that the Web should be taken seriously and techniques [...]

Abstract

Description of a management indicators model for information technology (IT) services provided to an organization, based on tangible and intangible management indicators obtained from the 13 processes that make up the ISO/IEC 20000 and Information Technology Infrastructure Library [...]

Abstract

The objective of this paper is to establish a comprehensive view of societal trends that have an impact on mobility and logistics in the future. Based on a review of scientific literature, the output of European research projects and reports from consultancies, the result of this [...]

Abstract

This chapter raises issues and ideas for exploring resilience, stemming from various research disciplines, projected on the domain of air traffic management and aviation at interconnected system levels. Attempts are made to connect micro, meso, and macro levels in the aviation sector [...]